# Transaction Statuses

Every ZXAI purchase has a status.

The status shows whether the payment is waiting, completed, rejected or failed.

{% hint style="info" %}
You can track your purchase status from the Zerax AI dashboard.
{% endhint %}

***

### Main Statuses

| Status        | Meaning                                                            |
| ------------- | ------------------------------------------------------------------ |
| **Pending**   | Your payment or transaction is waiting for confirmation or review. |
| **Completed** | Your purchase has been confirmed or approved.                      |
| **Rejected**  | Your Manual Pay request was not approved.                          |
| **Failed**    | The wallet transaction failed or was cancelled.                    |

***

### Wallet Connect Buy Status

Wallet Connect Buy uses blockchain transactions.

After confirming the transaction in your wallet, the status may depend on the Ethereum network confirmation.

| Status        | Explanation                                                |
| ------------- | ---------------------------------------------------------- |
| **Pending**   | Transaction was submitted and is waiting for confirmation. |
| **Completed** | Transaction was confirmed on-chain.                        |
| **Failed**    | Transaction failed, was rejected or ran out of gas.        |

{% hint style="warning" %}
Network congestion and gas fees may affect confirmation time.
{% endhint %}

***

### Manual Pay Status

Manual Pay requires review after you submit your payment details.

| Status        | Explanation                                                          |
| ------------- | -------------------------------------------------------------------- |
| **Pending**   | Your payment details were submitted and are waiting for review.      |
| **Completed** | Your payment was verified and approved.                              |
| **Rejected**  | Your payment could not be verified or did not meet the requirements. |

***

### Why Manual Pay Can Be Rejected

A Manual Pay request may be rejected if:

* The transaction hash is incorrect
* The wrong network was used
* The payment amount is incorrect
* The sender wallet does not match the submitted details
* The payment cannot be verified
* The payment was sent to the wrong address

{% hint style="danger" %}
Always copy payment addresses only from the official Zerax AI dashboard.
{% endhint %}

***

### What to Check Before Submitting

Before submitting a Manual Pay request, check:

* Selected payment coin
* Correct network
* Exact payment amount
* Correct payment address
* Transaction hash / TXID
* Sender wallet address

***

### Where to Track Status

You can track your payment status from the dashboard.

The dashboard may show:

* Payment method
* Amount sent
* Token amount
* Transaction hash
* Current status
* Approval or rejection result

***

### Summary

Wallet Connect Buy depends on blockchain confirmation.

Manual Pay depends on review and approval.

Always check your transaction details carefully before confirming or submitting a payment.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.zeraxai.com/how-to-buy/transaction-statuses.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.