Transaction Statuses
Every ZXAI purchase has a status.
The status shows whether the payment is waiting, completed, rejected or failed.
You can track your purchase status from the Zerax AI dashboard.
Main Statuses
Pending
Your payment or transaction is waiting for confirmation or review.
Completed
Your purchase has been confirmed or approved.
Rejected
Your Manual Pay request was not approved.
Failed
The wallet transaction failed or was cancelled.
Wallet Connect Buy Status
Wallet Connect Buy uses blockchain transactions.
After confirming the transaction in your wallet, the status may depend on the Ethereum network confirmation.
Pending
Transaction was submitted and is waiting for confirmation.
Completed
Transaction was confirmed on-chain.
Failed
Transaction failed, was rejected or ran out of gas.
Network congestion and gas fees may affect confirmation time.
Manual Pay Status
Manual Pay requires review after you submit your payment details.
Pending
Your payment details were submitted and are waiting for review.
Completed
Your payment was verified and approved.
Rejected
Your payment could not be verified or did not meet the requirements.
Why Manual Pay Can Be Rejected
A Manual Pay request may be rejected if:
The transaction hash is incorrect
The wrong network was used
The payment amount is incorrect
The sender wallet does not match the submitted details
The payment cannot be verified
The payment was sent to the wrong address
Always copy payment addresses only from the official Zerax AI dashboard.
What to Check Before Submitting
Before submitting a Manual Pay request, check:
Selected payment coin
Correct network
Exact payment amount
Correct payment address
Transaction hash / TXID
Sender wallet address
Where to Track Status
You can track your payment status from the dashboard.
The dashboard may show:
Payment method
Amount sent
Token amount
Transaction hash
Current status
Approval or rejection result
Summary
Wallet Connect Buy depends on blockchain confirmation.
Manual Pay depends on review and approval.
Always check your transaction details carefully before confirming or submitting a payment.
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